Returns & Exchanges Policy

To be eligible for a return, a return request must be submitted within 5 calendar days of the delivery date. Requests made after this period will not be accepted.

Return Eligibility

• Items must be returned in their original, unused, unaltered, and unwashed condition.

• All original tags, labels, accessories, and packaging must remain intact and be returned in their original condition.

• The buyer is responsible for all return shipping costs, unless the item received is confirmed to be defective or damaged. It is possible to use Kié Einzelgänger DHL account to arrange return labels.'

• Made-to-Order, Limited editions and Pre-Order items are not eligible for return.

• Sale items and items purchased using a discount code are final sale and cannot be returned.

• Shoes are not eligible for return due to the delicate and fragile nature of their soles. Shoes may only be exchanged, subject to the conditions and requirements outlined in our Exchange Policy.

Items that do not meet the above conditions may be refused and returned to the customer.